Refund & Cancellation Policy: Digital Software Licenses & Guarantees

1. Scope of Digital Software Licenses & Instant Performance

Paid products on HTML&HTML ($99 AI Search Visibility Roadmap / Full Site Fix Mandate) are not physical merchandise. They are digital software licenses and automated code packages (versioned implementation ZIP archives) compiled dynamically by algorithmic analysis engines specifically for your target domain.

Upon verification of payment, the automated engine immediately triggers a deterministic re-scan of the target website, compiles code patches, test suites, and configuration blueprints, and generates a downloadable ZIP delivery package.

2. Statutory Right of Withdrawal & Digital Content Exception

Under the European Union Consumer Rights Directive (2011/83/EU) and applicable digital commerce regulations, the statutory 14-day right of withdrawal does not apply to "the supply of digital content which is not supplied on a tangible medium if the performance has begun with the consumer’s prior express consent and acknowledgment that they thereby lose their right of withdrawal."

Because delivery and compilation begin immediately upon payment verification, access to the digital software package is executed instantaneously.

3. 100% Technical Defect & Non-Delivery Guarantee

We stand behind the engineering precision of our software. We commit to a 100% full refund under the following conditions:

• Technical Non-Delivery: If server infrastructure fails to generate the ZIP package or issue a valid delivery token within 2 hours of payment confirmation.
• Corrupted or Incomplete Package: If the compiled ZIP archive is corrupted or misses contractually specified core files (the complete versioned stack) and our engineering team cannot provide a clean resolution within 24 hours of notice.
• Duplicate Charges: If an unintended network glitch results in multiple authorizations for the same domain and scan ID, all duplicate transactions are refunded immediately.

4. How to Request a Refund

If you experience any of the eligible technical non-delivery conditions above, submit your request within 14 days of purchase:

Email: support@htmlandhtml.com
Merchant of Record Buyer Portal: https://paddle.net (Track or manage your Paddle transaction)

Refund inquiries are audited within 24–48 hours. Approved refunds are credited back to your original payment card or method within 5–10 business days.

5. Merchant of Record — Paddle

All software checkout transactions, invoicing, tax calculation (VAT/sales tax), and payment processing are fulfilled by our official Merchant of Record, Paddle.com Market Ltd. (or its affiliates). Paddle operates in full compliance with global payment network security standards (PCI-DSS Level 1).